Terms & Conditions
Pamela Carbonell is an independent artist specializing in collage creation designs whose office is registered in Suresnes (92150)
ARTICLE 1. Fields of application
The present general terms apply to the purchase of products on Pamela Carbonell website. Each item designs have been created by Pamela Carbonell which copyrights doesn’t allow third party entity to resell its products without prior consent and agreement from Pamela Carbonell.
ARTICLE 2. Order and buy on our website
2.1 Eligibility to purchase
To place an order on our website, you must have a legal capacity and should not purchase products with the intention to resell it
2.2 How to order?
Nothing simpler!
Visit our e-shop and find products that you want to purchase.
Add these products to your cart with a simple click on "Add to cart" button.
Once your selection is done, place the cursor over the cart and check its content. Confirm by clicking on "order" button.
Enter your personal delivery details (Name, First name, Shipping address)
Check your order.
Check well your addresses of delivery and invoice.
Choose your method of payment and carry out the payment
Your command becomes final, such as it appears on the screen, when you validate it at the end of the procedure of command.
Once the payment carried out, a confirmation of your command and your payment, will be sent to you by e-mail.
Pamela Carbonell advises you to preserve them, it could be useful later on.
Pay attention, your command becomes final and commits you as you carry out its payment.
2.3 Refusal of an order or cancellation of a purchase.
Pamela Carbonell reserves itself the right to refuse a command on right reason.
Pamela Carbonell also reserves the right to cancel a purchase (accepted command) on right reason.
The refusal of ordering and cancellation of purchase justified do not give places to any compensation, but to the refunding of the price of the products.
The right reasons are in particular: product non available in stock; incorrect banking informations or not verifiable; order identified like unusual or likely of fraud;
payment not received by credit transfer or bank check in the 8 calendar days according to the acceptance of your command; we have reasons to believe that your
purchase is intended for the resale; the selling price indicated on Internet site contained an error; the address you provided does not enter the geographical perimeter of delivery.
ARTICLE 3. Price/Payment
3.1 Modes of payment
Payment with credit card :
For this type of transaction Pamela Carbonell works in partnership with Stripe.
Payment with Paypal :
For this type of transaction Pamela Carbonell works in partnership with Paypal.
Pamela Carbonell does not accept any other method of payment. If you wish to try to pay by another mode of payment than those accepted by Pamela Carbonell, she will not be responsible at all for the loss of your payment, or the non-delivery of the ordered products or any other damage resulting from this act.
3.2 Reserve property
Pamela Carbonell preserves the property of its products until complete payment of the price of its products.
3.3 Price and currencies
The prices are indicated included VAT (if applicable).
The shipping costs are not included in the prices indicated on the products. The carriage costs depend the place of delivery. The shipping costs must be added to the prices of the products for the calculation of the entire amount to pay.
3.5 Split of the total price
The total price to be paid means sum of the price of each product present in the basket and of the shipping costs.
3.6 Changes of price
Pamela Carbonell reserves itself the right to modify the price of products indicated on its website. Prices that appear at the time of the validation of the command are the applicable prices for this purchase.
3.7 Prices error
In the event an error on the price of a product, Pamela Carbonell is not bound by this offer and will give you the possibility to cancel your order or confirm it at the real price of the product which will be communicated to you by Pamela Carbonell.
ARTICLE 4. Shipping and delivery
5.1 Delivery
We deliver the products Worldwide
Your order will be prepare once your order has been completed, this process will take around 7 working days.
If the delivery address that you indicated to us is inaccurate or in the event of impossibility to deliver the parcel for reasons being ascribable to you, reshipping charges will be at your charge.
5.2 Mode and delivery times
Pamela Carbonell propose one delivery method carried out by Colissimo France.
If you desire a faster delivery method please contact us at pamelacc.artwork@gmail.com and we will look at alternative solutions. Prices will vary according to the item, shipping location and delivery methods required.
ARTICLE 6. Shipping costs
6.1 Shipping costs
The shipping costs depends on the items you wish to purchase and the country of destination. Shipping costs are calculated based on Colissimo’s shipping rates according to the item weight and shipping location.
ARTICLE 7. Returns and cancellations
7.1 Return of products after delivery
You have the right return delivered products if they are defective or not in conformity with your command.
At the reception of the returned products and after inspection of those, we will carry out your refunding within a period of 15 days.
We inform you that the return shipping costs are fully at the charge of the customer.
Pamela Carbonell is committed to follow the legal requirements which appear in the articles extracted the Code of Consumption and the Civil code hereafter:
Code of Consumption - article L211-4
"The vendor is required to deliver a product that complies with the contract and shall be liable for any non-compliances existing upon delivery. The vendor shall also be liable for non-compliances resulting from the packaging, the assembly or installation instructions where the vendor is liable under the contract for assembly/installation or where it was carried out under the vendor’s responsibility.
Code of Consumption - article L211-5
To comply with the contract, the product must:
1) Be fit for the use normally expected of an item of its type and, where appropriate: correspond to the description given by the vendor and have all the qualities presented to the purchaser by the vendor in the form of a sample or model; have the qualities that a purchaser can legitimately expect given the public statements made by the vendor, producer or his representative, in particular in advertising or labeling
2) Have the characteristics defined by mutual agreement by the parties or be fit for all special uses sought by the purchaser which the vendor was made aware of and accepted.
Code of Consumption - article L211-12 Legal action based on non-compliance is time-barred two years after the delivery of the product.
7.2 Right of withdrawal
If you are not satisfied with the ordered products, you can exert your right of withdrawal and return them to us, with your expenses, within a period of 14 days starting from the day of the reception of the goods.
We will carry out the refunding of the price of the products (except for shipping expenses) within maximum 30 days upon reception of the goods or we will propose you a credit note that you are free to refuse.
However the return will be refused and will not involve refunding, in the following cases:
1- The products were washed, used or damaged
2- The products are not returned in their packing of origin in good state
3- The product is not complete. If your command comprises different products which are not dependent between them you can return only part of your command. Only the returned products will be the subject of a refund.
4- The products were modified or denatured
ARTICLE 8. Relative informations with refunding
In case of defective products or if you wish to apply your right of withdrawal (article above) we will refund entirely the cost of the product as well as the shipping cost incurred when sending it to your shipping address. However the return shipping cost (from shipping address to Pamela Carbonell) will be fully at the charge of the customer.
ARTICLE 9. Availability
If despite our care about the stock management, a command was validated whereas ordered products are not available in stock, Pamela Carbonell reserves itself the right to offer you other products or to cancel the order.
If the order is cancelled you will have the choice of a refund or a credit note.
ARTICLE 10. Offers validity
Our offers are valid during the visible period on the website, or between date indicated if it concerns marketing operations with fixed period.
In case of an error in the offer, Pamela Carbonell is not bound by its offer and will give you the possibility to cancel your order or to confirm it with the real conditions of the offer.
ARTICLE 11. Responsibility
Pamela Carbonell is responsible only in the event of violation of its contractual obligations according to the terms of the legislation.
Pamela Carbonell could not be accounted responsible for any damage undergone by a third party resulting from the use of one of our products.
Pamela Carbonell could not be accounted responsible for any damage resulting from the misuse which you make of our products..
Pamela Carbonell is not responsible for damages resulting from erroneous information on its websites.
ARTICLE 12. Applicable Laws
The present general terms, as all the litigations which could result from it, or which result from the use of the website or the purchases carried out on Pamela Carbonell website, are governed by the French law.
ARTICLE 13. Link to other websites
Pamela Carbonell is not responsible for the use or the contents of websites of which it gives the links.
Pamela Carbonell is not responsible for the use or the contents of websites which provide a link towards Pamela Carbonell website.
ARTICLE 14. Intellectual property law
Pamela Carbonell is the owner of the names of mark, names, denominations, titles of products, drawings, models, photographs mentioned on the website www.pamelacarbonell.com who are either of registered trademarks or trade marks, or drawings, models, works subjected to an intellectual property right.
ARTICLE 19. Data processing and Freedom
Pamela Carbonell is an independent artist specializing in collage creation designs whose office is registered in Suresnes (92150)
When you give us your personal details, you authorize us to use them, to keep them and, if necessary, to transmit them to our partners when the processing of your requests so requires. By providing us with personal data via the Communication Channels, you agree to this policy. Our policy is subject to change in order to take into account changes in the legislation in force regarding personal data. We will keep you informed of any changes made.
Personal data transmitted to Pamela Carbonell
This is information about you as a natural person that you voluntarily communicated to Pamela Carbonell via the various Channels of Communication and which are essential to the processing of your order (such as your surname, first name, email address, phone number, postal address).
This information is essential to the processing of your orders; unfortunately orders will not be processed in the absence of this information.
Data relating to your browsing on the Site (cookies)
When browsing Pamela Carbonell website, temporary cookies may be stored on your computer.
What are cookies?
A "cookie", or tracer, is a text file that allows Pamela Carbonell to identify the device in which it is saved during the cookie's validity period.
During your browsing on the Site, Pamela Carbonell can save, in a dedicated space on the hard disk of your device (computer, tablet or smartphone), one or more "cookies" via the internet browser that you use and depending on the cookie settings you have selected.
This information includes:
The type of internet browser you use;
The type of browser and operating system you use to access our Service;
The domain name of your ISP;
The web page from which you were directed;
The country of residence and your language.
The pages and options that you visit and access on our Site.
During your first visit to our Site, Pamela Carbonell will ask to place a cookie on your device and an information banner will appear at the bottom of the page. By continuing your navigation on the Site after clicking on "I accept", you expressly consent that Pamela Carbonell may place cookies on your device (cookies related to operations relating to targeted advertising, certain cookies measuring audience statistics, social network cookies generated by their share buttons when they collect personal data). If you continue browsing the site, cookies may be placed on your computer. The banner will remain displayed while the person is browsing, that is to say as long as they do not go to another page of the Site or do not click on an element of the Site. If you do not wish to accept some or all of the cookies, we recommend that you click on "Decline" link on the banner.
Cookies do not generate or transmit computer viruses that could infect your device, they are only readable and recognizable by their issuer.
If you would like to know more about cookies and their use, you can consult the Commission Nationale de l’Informatique et des Liberté website at the following address: www.cnil.fr, and go to the section on "Cookies".
Pamela Carbonell may use the following types of cookies:
Session management cookies
Statistical audience measurement cookies
Cookies required for some optional features
Cookies related to targeted advertising
Social network cookies generated in particular by their share buttons when they collect personal data
Session management cookies are essential for the proper functioning of the Site. Refusing them may cause a slowdown and / or a malfunction of the Site.
For what purposes is your data collected?
Responding to your requests
When you contact Pamela Carbonell via the various Channels of Communication mentioned above, the collection of your personal data may have the following purpose:
The provision of access to the Site and access to your dedicated customer area to enable you, in particular, to view and track your orders
Execution of orders you have made on the Site
The sending of newsletters and any other documentation (brochures in particular) that you have requested;
Answer your questions;
Advise you about new products that may interest you;
More generally, compliance with the legal, regulatory, accounting and tax obligations of Pamela Carbonell
Process requests and complaints regarding orders made by you.
To inform you of any marketing operations
Your data may also be used for commercial purposes:
Management of any registration and subscription changes regarding newsletters that you have requested;
Communication of information about Pamela Carbonell and its partners: news, products and services, commercial prospection and personalized offers.
How long is your data collected for?
We store this information for a duration that is proportionate and necessary for the purpose for which we process it and in any case for the period necessary to fulfill a legal or regulatory obligation. Data is kept for a period that does not exceed the duration necessary for the following purposes:
Newsletter: your data will be kept as long as your subscription is active
Execution of an order: the data necessary to process your request will be kept for a maximum of three years from your last order or our last contact.
Commercial offers: your data will be kept as long as you agree to receive our commercial offers. You can refuse them at any time by unsubscribing via the link provided.
For which recipients?
Pamela Carbonell and its partners
We would like to inform you that in order to enable the fulfillment of the purposes mentioned above, your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment service providers etc.) that are located within the European Union.
Non-partner third parties
Pamela Carbonell undertakes not to transfer or sell personal data about you to third parties that are not partners. We do not share any personal data with agencies or companies for marketing or commercial purposes.
How do the links on Sites referring to other sites affect me?
We may occasionally place links on our Site that will direct you to other websites and applications operated by third parties. These links are only present for your convenience and aim to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of Pamela Carbonell and have separate privacy policies. When you leave our Site, be aware that our policies cease to apply. Therefore, we will not be responsible for the accuracy, suitability, availability, reliability, copyright, legality or decency of the material contained in the websites and third party applications related to our Site. We strongly encourage you to review the privacy policies and terms of any third party website and application before using their sites.